Privacy Policy

At Cronida Industrro Tools and Equipment Supply (“Cronida”, “we”, “our”, or “us”), we are committed to protecting the privacy of our users, including manufacturers, distributors, retailers, and business representatives (“you”, “your”, or “User”). This Privacy Policy describes how we collect, use, store, and protect your personal and business information when you use our online platform.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a) Business & Identity Information

Business name and legal entity details
GST/VAT/Tax Identification Numbers
Business licenses or incorporation certificates
Authorized contact person details
KYC documentation (e.g., PAN, Aadhaar, Passport)

b) Account & Contact Information

Email address
Phone number
Business address
Login credentials (hashed and encrypted)

c) Transactional Data

Orders placed and received
Payment history and withdrawal requests
Return/refund records
Communications with other users

d) Technical Data

IP address, browser type, device information
Access times, pages viewed, referring URLs
Cookies and session tracking data

2. How We Use Your Information

We use your data to:

Verify and approve your business account
Facilitate product listings, orders, and transactions
Enable secure payment processing
Provide customer support and dispute resolution
Send transactional alerts and account updates
Enforce platform policies and prevent fraud
Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal or business data.
We do not share your information with third parties for advertising or marketing purposes.

We may share limited data only under the following conditions:

With government authorities or regulators if legally required
With payment service providers to process transactions
With logistics partners solely to facilitate delivery (only if applicable)
With internal staff and technical providers under confidentiality agreements

4. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Data encryption
Secure servers with restricted access
Two-factor authentication (2FA) for account access
Regular security audits

While we take steps to protect your data, no system is 100% secure. Use the platform responsibly and keep your login credentials confidential.

5. Your Rights & Choices

You have the right to:

Access and update your personal/business information
Request deletion of your account and associated data
Opt-out of non-essential communications
File a complaint with data protection authorities in India if needed

To exercise your rights, contact us at: [Insert support email]

6. Data Retention

We retain your data as long as your account is active or as needed to:

Fulfill legal or tax obligations
Resolve disputes
Enforce agreements
Prevent fraud or abuse

7. Use of Cookies

We use cookies and similar technologies to:

Maintain user sessions
Track platform usage patterns
Improve user experience

You can manage cookie preferences in your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately before engaging with those sites.

9. Children’s Privacy

Our platform is strictly intended for business users. We do not knowingly collect data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via website notifications or email.